Shipping & Returns
I deeply value each customer who is moved to buy a Soul Mantra for themselves or a loved one. It is such a joy to me that I get to design and create these special pieces for you in my backyard studio in Tacoma, Washington, and I deeply appreciate the decision you're making to buy handmade. I know it's important to both of us that your items get to you safely. I ship via the U.S. postal service and rarely have any issues with items arriving safely to their new homes. The following is information that will be helpful to you as you consider placing your order.
Sending as a gift? We love helping you send a gift. All Soul Mantras come ready to give as a gift. If you're sending right to the recipient, just let us know what short gift message you'd like to include. There's a spot to tell us when you check out. If you're sending to multiple addresses, please place separate orders.
Thank you so much for taking the time to read.
Many items are shipped within 3-5 business days from order placement. Custom orders have a turnaround time of 1-2 weeks plus shipping (but they often ship much sooner). This gives us time to give your piece the individual attention it deserves. If you need your item by a specific date, please choose the appropriate shipping (Priority Mail is a good idea for US orders) and let us know when you place your order. We'll do all we can to get it out in time.
If you're shipping to multiple addresses, please place separate orders for each address; otherwise, we'll need to send you a PayPal invoice for the additional shipping. Thank you for your kind understanding.
Please be sure to double check your shipping address so your item can reach you safely. Errors can delay your order arriving to you and can result in the post office returning it to me.
Also, we've noticed that first-class shipping through USPS is taking longer than it has in the past, sometimes up to 5-8 business days. Please keep that in mind when placing your order and choose Priority Shipping if you need it to you quickly because the post office does ship priority much faster.
Items can take 1-4 weeks to arrive depending on the country and if your purchase is stopped in customs. Usually items arrive within 7-10 days without any issues, but I am unable to track your package after it leaves the United States (although some countries do update the tracking information, so you can check the tracking number sent to you via email after we ship your order). Please note that international shipping charges increased in 2016, and the shipping costs reflect this increase.
Please note: Any customs issues and fees experienced with international orders are the responsibility of the buyer. Due to import duty valuation adjustments and currency valuations, I'm unable to provide an estimate for duty or VAT or for any administrative fees. These import duties and taxes are decided by customs officials once a shipment reaches the destination country; which means you could be responsible for paying additional charges for customs clearance if they occur. Customs policies vary widely from country to country; please contact your local customs office for more information. Additionally, I'm unable to mark your item as a gift. Thank you for understanding.
Returns & Exchanges
If you are unhappy with your order for any reason, I am happy to work with you on a return or exchange within seven days of receipt of the item. Please contact me first before returning something. Shipping fees are non-refundable. Returns need to be packaged as carefully as they were when they arrived. It is a good idea to obtain a tracking number and insurance for your return shipment.
The sale of custom items and custom necklaces is final. But please contact me if you are unhappy with your order as I want you to love your customized piece.